廢墟家庭旅館 (Ruins B&B)

Не советую данную гостиницу, так как столкнулась с ужасным сервисом.

Extremely bad experience because of one male staff member. From the beginning, communication was chaotic. My paid 訂房網站 reservation for 2 nights was “cancelled” in the hotel system, and I lost almost 2 hours at reception. Later, when I tried to extend my stay, one male employee behaved aggressively, disrespectfully and unprofessionally. Different staff members gave me completely different prices. A female receptionist clearly told me 50 € total for two nights (I confirmed twice). A few hours later, the same man demanded 100 € for two nights + city tax, spoke to me in a rude manner and refused any discussion. Instead of resolving the misunderstanding, he called the police, exaggerated the situation and tried to portray me negatively as a guest. This was extremely stressful and unnecessary. Even the police understood that this was poor communication and bad customer service from the hotel. Other serious issues: • Very cold rooms, marble floors, high humidity • No extra blankets provided • Black mold in the bathroom • Very poor breakfast • Zero courtesy (no help offered even when I arrived with very heavy bags) I moved to another hotel in the same city and the difference in comfort and attitude was enormous. Because of this one employee, I will never return and do not recommend this hotel.